eh999 Privacy Policy — Your Information Is Our Responsibility
This policy describes in detail how your personal information is collected, stored, and protected on the eh999 platform.
1. Introduction
eh999 operates a reliable online casino and betting platform for users in Bangladesh. We believe that protecting your personal information is not just a legal obligation — it is our fundamental responsibility to every user.
This Privacy Policy ("Policy") clearly explains how we collect, store, process, and protect your personal information when you use eh999's website and services. This Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international privacy standards.
By registering on this platform or using its services, you are considered to have given your consent to the terms of this Privacy Policy. We ask that you read this Policy in full, and contact us if you have any questions about it.
2. What Information We Collect
Personal Identification Information
During account registration, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Mobile number
- Email address
- National ID card or passport details (for identity verification purposes)
Financial and Transaction Information
For secure payment processing, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Betting transaction information
Note: We never store full PINs, passwords, or OTPs.
Technical and Device Information
To improve your experience and ensure security, we automatically collect:
- IP address and geographic location (at country and city level)
- Browser type and version
- Device type (mobile, desktop, tablet)
- Operating system
- Page visits and session duration
- Referral source
Communication and Support Information
When you contact us through our 24/7 live chat support or by email, a record of that conversation is stored. This information is used to improve service quality and for dispute resolution.
3. How We Use Your Information
Account Management and Identity Verification
We use your personal information to create, manage, and keep your account secure. This information is essential for completing the identity verification process ("KYC"). This step is critical for preventing fraud and illegal activity.
Financial Transaction Processing
Financial information is used to process your deposit and withdrawal requests. This information is required to ensure fast and secure transactions through bKash, Nagad, Rocket, and Upay. Withdrawals are typically processed within 10–45 minutes.
Service Improvement and Personalisation
By analysing your preferences and playing patterns, we provide you with more relevant game recommendations, promotional offers, and a personalised experience. This analysis is fully automated and is carried out with respect for your privacy.
Security and Fraud Prevention
Your information is used to ensure account security, detect suspicious activity, and prevent fraudulent transactions. These measures are essential for preventing multiple accounts, bot activity, and money laundering.
Promoting Responsible Gaming
By monitoring your playing patterns, we provide responsible gambling guidance. If signs of risk are detected in a user's gaming habits, our support team actively provides assistance. For more details, visit our Responsible Gaming page.
Compliance with Legal Obligations
We may retain and use necessary information to comply with applicable laws and regulations, and to respond to lawful requests from relevant authorities.
4. Disclosure and Sharing of Information
eh999 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Minimum necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Technology Partners: Certain technical information may be shared with trusted technology partners for platform operations, who are bound to uphold the same privacy standards as we are.
- Legal Authorities: Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable laws.
- Anti-Fraud Organisations: Limited information may be shared with industry-standard fraud prevention organisations for the purpose of detecting and preventing fraud.
Beyond the cases described above, none of your personal information will be disclosed to third parties without your explicit written consent.
5. Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device. They help our website remember your preferences and improve your browsing experience.
What Types of Cookies We Use
- Essential Cookies: For maintaining login sessions and ensuring the core functionality of the platform. These cannot be disabled.
- Functional Cookies: For remembering your language preferences, layout settings, and other personalised settings.
- Analytics Cookies: For analysing user behaviour and improving service quality. These collect anonymous data.
- Security Cookies: For detecting fraudulent activity and protecting accounts.
Cookie Controls
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some core features of the platform from functioning properly.
6. Data Security
eh999 takes the highest technical and organisational measures to protect your personal and financial information. The key components of our security framework are:
- SSL/TLS Encryption: All data transmission between the website and your device is protected with 256-bit SSL encryption.
- Password Hashing: Your password is never stored directly; it is kept in hashed form using advanced cryptographic algorithms.
- Two-Factor Authentication (2FA): An additional layer of security is provided to protect your account.
- Regular Security Audits: The platform's security measures are regularly reviewed and tested.
- Restricted Access Controls: Only authorised personnel can access your information for specific, necessary purposes.
- Firewall and Intrusion Detection: Active monitoring systems to prevent cyberattacks.
While we strive to ensure the highest level of security, no one can guarantee 100% security on the internet. Your own role in protecting your information is also important — use a strong password and do not share your login details with anyone.
7. Data Retention Period
We retain your information only for as long as necessary. The general policy is:
- Active Accounts: All relevant information is retained for as long as your account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention.
- Financial Transaction Records: Transaction records may be retained for an extended period in compliance with financial regulatory and anti-money laundering laws.
- Analytics Data: Anonymous analytics data may be retained for a longer period to improve service quality, but it cannot be linked to any individual.
8. Your Rights
As a user of eh999, you have the following rights regarding your personal information:
Right to Access and Review Information
You may request a copy of your personal information held by us at any time. We will respond to this request within 15 business days.
Right to Correct Information
If there are any inaccuracies or errors in your information, you may request a correction. We will correct it as soon as possible.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to certain uses of your information, particularly for marketing purposes.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Withdraw Consent
You may withdraw your consent to data processing at any time. This will not affect the lawfulness of any processing carried out prior to the withdrawal.
9. Protection of Minors
eh999 strictly provides services only to individuals aged 21 or older. We never knowingly collect personal information from minors.
If we are informed or become aware that a person under the age of 21 is using or attempting to use our platform, we will immediately close that account and delete any collected information.
If you believe a minor is using our platform, please contact us.
10. Third-Party Services
Our platform includes services from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and other software providers. When using these third-party services, their own privacy policies may apply.
bKash, Nagad, Rocket and Upay services are used for payment processing. These payment providers have their own privacy policies that apply to their respective platforms.
We share only the minimum information necessary to carry out services with third parties and endeavour to ensure that third parties comply with our guidelines.
11. Policy Changes
eh999 may review and update this privacy policy from time to time. Reasons for changes may include:
- Legal or regulatory changes
- Addition of new services or features
- Security improvements
- Clarifications for users' convenience
For significant changes, we will notify you by email or by sending a notification on the platform. Continued use of the platform after an update will be considered as your agreement to the new policy.
The date of the current version of this policy is shown at the top of the page as "Last Updated".
12. Contact
If you have any questions, concerns or requests to exercise your rights regarding this privacy policy, please contact us through the following: