eh999 Terms and Conditions

eh999 is an online gaming and betting platform that provides casino games, slots, live dealer games and sports betting services for players in Bangladesh. These terms and conditions ("Terms") govern all rules applicable to the use of the eh999 platform.

These terms may change from time to time. Any changes will be published on the website and will be considered effective from the date of publication. Continuing to use the platform means you have accepted the updated terms.

2.1 Age Requirement

To create or use an account on the eh999 platform, you must be 21 years of age or older. Use of this platform by minors is strictly prohibited. eh999 reserves the right to verify age and may request proof of identity at any time in cases of doubt.

2.2 One Person, One Account

Each person may only create one account. Creating multiple accounts under the same person's name is strictly prohibited. If eh999 detects multiple accounts, it reserves the right to close all such accounts and forfeit the associated balances.

2.3 Accuracy of Information

All information provided at the time of account registration must be accurate, complete and up to date. Providing false information may result in account closure and cancellation of any rewards earned. If your details change, please inform the support team immediately.

2.4 Account Security

Keep your account username and password completely confidential. Allowing any third party to use your account is prohibited. If you suspect unauthorised access to your account, contact the eh999 support team immediately.

3.1 Deposit Terms

• Minimum deposit amount: ৳300 (for all payment methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay and Bank Transfer.
• Deposits are generally credited to your account instantly.
• There are no additional charges for deposits, though your payment provider may charge a fee.
• Only use payment methods registered in your own name.

3.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 10–45 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• KYC (identity verification) may need to be completed before your first withdrawal.
• The relevant amount cannot be withdrawn until bonus wagering requirements have been met.

3.3 KYC and Identity Verification

eh999 may request identity verification documents at any time if needed. These may include a National ID card (NID), passport or driving licence. Withdrawals may be on hold until verification is complete.

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. A minimum deposit of ৳300 is required to receive this bonus. Wagering must be completed within 30 days of the bonus being credited to the account.

4.2 Wagering Requirement

A 25x wagering requirement applies to all bonuses. This means you must wager the bonus amount 25 times before withdrawing. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets.

4.3 General Bonus Terms

• Each promotion can only be used once.
• Bonuses are for personal use and are non-transferable.
• eh999 reserves the right to modify, suspend or cancel any bonus offer at any time.
• If fraud or a breach of terms is found, the bonus will be forfeited.
• Special bonuses from the VIP programme are governed by the specific terms of that tier.

5.1 VIP Tiers and Benefits

eh999 has five VIP levels, each offering a weekly cashback benefit:

• Bronze: weekly cashback up to 0.2%
• Silver: weekly cashback up to 0.3%
• Gold: weekly cashback up to 0.5%
• Platinum: weekly cashback up to 0.6%
• Diamond: weekly cashback up to 0.8%

5.2 VIP Level Progression

Your VIP level is determined by your playing activity and overall engagement on the platform. The eh999 team regularly reviews account activity and promotes eligible players to higher levels.

5.3 VIP Terms

• VIP benefits are personal and non-transferable.
• eh999 may change the terms of the VIP programme at any time.
• VIP status may be revoked in the event of a breach of terms.
• Cashback is paid on a weekly basis at a set time.

6.1 Prohibited Behaviour

The following activities are strictly prohibited and will result in account closure if violated:

• Using fraud, deception or any form of dishonest methods.
• Abusing bonuses or attempting to circumvent bonus terms.
• Creating multiple accounts or using another person's account.
• Playing using automated bots, scripts or software.
• Participating in money laundering or illegal financial activities.
• Exploiting system vulnerabilities or errors to gain an unfair advantage.

6.2 Random Number Generator (RNG)

All games on eh999 are operated using a technically certified Random Number Generator (RNG), which makes the outcome of every game completely impartial and unpredictable. eh999 is firmly committed to the principle of fair play.

7.1 Self-Control Tools

eh999 provides various responsible gaming tools for players. You can request deposit limits, a temporary break or voluntary account closure. To access these features, contact the 24/7 support team.

7.2 Minor Protection

eh999 is committed to protecting minors from gaming. If you have underage members in your household, you are advised to use parental control software on your device.

7.3 Support

If you feel that gaming is having a negative impact on your life, please contact our support team or visit the Responsible Gaming page. Visit our responsible gaming page for more information and support.

8.1 Collection of Personal Information

eh999 collects the necessary personal information during the registration process and while using the platform. This information is used to provide services, verify identity and improve the platform. Full details of how data is managed can be found in our Privacy Policy.

8.2 SSL Encryption

All data transmission on the eh999 platform is secured by SSL encryption. We give the highest importance to the security of your financial and personal information.

8.3 Sharing Information with Third Parties

eh999 does not sell or share your personal information with third parties except as required by law. Only information necessary for game operation may be shared with game providers.

All content on the eh999 website and platform — including designs, logos, text, graphics, software and other elements — is protected under the intellectual property rights of eh999 or its licensors. Reusing, reprinting or distributing any content without prior permission is prohibited.

10.1 Service Availability

eh999 is committed to providing uninterrupted service to the best of its ability. However, eh999 will not be liable for temporary disruptions caused by technical issues, maintenance work or other reasons.

10.2 Game Outcomes

There is a possibility of financial loss in gaming activities. eh999 provides no guarantee regarding game outcomes. Players participate at their own discretion and at their own risk.

10.3 Third-Party Software

Games from various providers including Pragmatic Play, Spribe, JILI and PG Soft are available on the eh999 platform. The terms of the respective provider apply to the performance and outcomes of these third-party games.

11.1 Closing Your Account

You may request account closure at any time by contacting our support team. Please complete all pending withdrawals before closing your account.

11.2 Account Closure by eh999

eh999 may close or suspend an account in the following circumstances:

• In the event of a breach of terms.
• If evidence of fraud or deception is found.
• If age-related information is proven to be false.
• For legal or regulatory reasons.
• If the account has been inactive for a long period.

12.1 Changes to Terms

eh999 reserves the right to modify these terms and conditions at any time. For important changes, a notice may be sent to the registered email. Updated terms will take effect from the date of publication.

12.2 Contact

If you have any questions or concerns about these terms, please contact us:

• 24/7 Live Chat — in Bengali
• [email protected]

12.3 Complete Agreement

These terms and conditions, the Privacy Policy and the Responsible Gaming Policy together form the complete agreement between eh999 and the user.